01332 342072



This website (the "Site") is owned by Umbrella Care Service and any access to this Site is governed by these terms.

If these terms are not accepted in full, you do not have permission to access this Site and therefore should cease using the Site immediately. If there is any conflict between these terms and rules and/or specific terms of use appearing on this Site relating to specific material, then the latter shall prevail.

Intellectual Property

All copyright, database rights and other intellectual property rights in the material on this Site (the "Content") belong to Umbrella Care Service or its licensors. Individuals who access and/or use this Site will not obtain intellectual or other proprietary rights in the Content.

You may print or download forms and portable document formats (PDFs) from this Site to a local hard disk for your personal use only. You may not otherwise copy, distribute, sell or publish any of the Content of the Site without prior written permission.


Umbrella Care Service uses reasonable endeavours to ensure the accuracy and completeness of all the information on the Site. However, you should always check any information on the Site before making any decisions based on that information.

We endeavour to ensure that this Site is accessible 24 hours a day. However, we will not be liable for any costs, expenses, losses or liabilities that you, your business or any other person may suffer if this Site is unavailable at any time or if your access to the Website is interrupted, restricted or delayed for any reason.

Except in the event of death or personal injury caused by our negligent acts or omissions, we shall not be liable in any way for any damages arising in contract, tort (including negligence) or otherwise in respect of loss or damage arising out of or in connection with your use of the Site. In no event will Umbrella Care Service be liable for any direct, indirect or consequential damages in contract or tort (including negligence), including loss of profit, loss or damage to property or relating to claims made by third parties. This Site may contain links to third party websites which are not under the control of Umbrella Care Service. Umbrella Care Service is not responsible for the material on such third party sites, links to which are provided solely as a convenience.

Changes to the terms

Umbrella Care Service may change the Site or these terms at any time. If you use the Site after Umbrella Care Service has changed the terms you will be bound by the new terms.


These terms shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with the same shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Company Information

Name & Registered Office of the administrators of this website is:

Umbrella Care Service

128 Pear Tree Road



DE23 6QD, UK


Umbrella Care Service is committed to protecting the privacy of visitors to this website (the "Site") and to complying with UK Data Protection legislation. This policy explains how we treat the personal information that you provide to us.

All references in this privacy policy to "we", "us" and "our" refer to Umbrella Care Service and to "you" and "your" refer to you, the user of this Site.

The information we collect

We may collect, store and use information about:

• your visits to and use of this Site

• any transactions carried out between you and us on or in relation to this Site

• personal details that you provide to us - and agree to provide as accurate - for the purpose of registering with us and/or subscribing to our services and/or email notifications

• your personal details from emails or other correspondence that you send to us

By using this Site or by sending your details to us by email or otherwise, you consent to the collection, use and transfer of your information under the terms of this privacy policy.

The way we use information

This information may be used:

• in the administration of this Site

• to improve the services we offer

• for marketing purposes

• to supply you with the information or services that you have requested

• to contact you for your views on our services

• to notify you from time to time about important changes or developments to our services

• to send you information about our business or the businesses of carefully-selected third parties which we think maybe of interest to you

• to provide other companies with statistical information about our users (this information will not be used to identify any individual user(s))

We understand that by providing your personal information to us you agree to its use for the above purposes. Except as provided for in this privacy policy, we will not pass information about you to any third party without your prior consent. If you do not wish your details to be used in this way, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Information security

We will take all reasonable precautions to prevent access to your personal information by unauthorised persons and to prevent the accidental loss, destruction, damage, misuse or alteration of your personal information.


We will not disclose any of the information you provide to us without your consent, except:

• if we are required to do so by law

• in connection with any legal proceedings or prospective legal proceedings

• if we are sold to, merged with or enter into a joint venture with another business, in which case your information may be disclosed to the new business owners or partners

• as identified elsewhere in this privacy policy


Cookies are small data files sent by a web server to a web browser when that browser visits the server’s website and are stored by the browser on the computer’s hard drive. Cookies enable the web server to monitor activity on the website and make it easier for the user to log on to and use the website on future occasions.

We may issue cookies to your computer when you log on to the Site unless you stated your objection to receiving them when providing your details to us. We may use information from cookies in the administration of the Site, to improve the Site and/or for marketing purposes. We may also use this information to identify your computer when you visit the Site and to personalise the Site for you.

You can set your computer’s web browser to reject cookies, although you may then not be able to use certain features on the Site. If you do not wish to receive cookies in the future, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Use of Cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

Cookie Name Description

Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.

Google Analytics stores IP address anonymously on its servers in the UK, and neither Crystal or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

These cookies are set only after the user has given consent to us to use cookies.

__utmb __utmc __utmz __atuvc scripts.js Homepage slider cookie tracks user click behaviour in order to display a specific slider.

scripts.js 2 Contact forms data capture

conversion.js Google Lead Conversion

rightnav.js Collapsible sections cookie tracks user click behaviour in order to display a specific section and close the previous opened section menu.


Cookie Control: When you click "I'm happy with this..." on the Cookie Control user interface, a cookie is set in order to remember your preference.

These cookies are set only after the user has given consent to us to use cookies.

Live chat service cookies of the Website requires the use of cookies for purposes such as:

• session handling

• tracking of origin and site entry

• tracking of chat in progress

• flag to avoid proactively prompting visitors again

• tracking of the chat in progress transcript position

• message type by visitor persistence across pages

• check logic handling

• keep track of the visitor visits and last chats to present history to agent

• detection of new session

• visitor email address used to prepopulate the pre-chat window

• tracking of visitor banned for chatting (banned by agent an command)

No personally identifiable information stored in the SnapEngage live chat service cookies will be shared with outside companies for any purpose without your permission.

SnapABugChatSession, ttl=16min, SnapABugNoProactiveChat, ttl=30min, SnapABugChatPoll, ttl=16min, SnapABugChatMessage, ttl=16min, SnapABugChatView, ttl=16min, SnapABugHistory, ttl=1year, SnapABugVisit, ttl=0 (session only), SnapABugUserEmail, ttl=1 year, SnapABugBanned, ttl=30 days,

Changes to this policy

We may update this privacy policy from time to time by posting a new version on the Site.

Contacting us

If you have any comments, queries or requests relating to our privacy policy or information we may hold about you, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Company Information

Name & Registered Office of the administrators of this website is:

Umbrella Care Service

128 Pear Tree Road



DE23 6QD, UK